Effective November 15, 2026
Privacy Policy
How we handle information shared for projects, service, communications, and payments.
Information we collect
We collect information you provide through inquiries, consultations, project planning, scheduling, service, quotes, and payment processes. This may include contact details, project and property information, transaction records, and communications with us. We also use limited technical information for security and form-abuse prevention.
How we use information
We use information to respond to inquiries, plan and deliver projects, coordinate appointments and trades, provide quotes and invoices, process payments, maintain customer records, support completed work, secure our systems, and meet applicable obligations.
Email and text messaging
If you expressly choose SMS updates on a website form, or separately give permission during a direct conversation, Lumbre Controls may send conversational messages about your inquiry, scheduling, project coordination, service updates, quotes, invoices, receipts, and payment links. Message frequency varies. Message and data rates may apply. Reply STOP to stop messages or HELP for assistance. SMS consent is not a condition of purchase.
Mobile-information protection
Lumbre Controls does not sell mobile information or share it with third parties for their own marketing or promotional purposes. SMS opt-in information and consent records are not shared with third parties except service providers that help deliver requested communications and are required to protect the information.
Service providers
We use service providers for website hosting, communications, security, document delivery, and payment processing. They may process information only as needed to provide those services or meet legal obligations.
Retention and security
We retain information for as long as reasonably needed for project records, customer service, accounting, security, dispute resolution, and legal requirements. We use safeguards designed to limit unauthorized access, but no online system can guarantee absolute security.
Your choices
You may submit an inquiry without choosing optional SMS consent. Reply STOP to stop text messages. You may request correction or deletion of information, subject to records we must retain for transactions, security, or legal purposes.
Contact
Questions about this policy may be sent to hello@lumbrecontrols.com.